Feedback Process

1. Objective

 At Sylvester & Forget Inc., we are committed to providing accessible and high-quality transportation service. We recognize the importance of feedback and suggestions from our customers, employees and partners to identify and remove barriers to accessibility and continually improve our services.

 Our feedback process allows anyone to share their concerns, suggestions or experiences with us regarding the accessibility and quality of our transportation services.

2. Means of Submitting Feedback

We provide several means for submitting comments or suggestions:

  • Email: You can write to us at info@tsyf.com.
  • Telephone: You can contact us at 450-377-2535, ext. 244. A dedicated voicemail is available to leave a message at any time.
  • In person or by mail: You can submit your feedback to the following address: 320 Route 201, Saint-Stanislas-de-Kostka, QC J0S 1W0.

We also accept comments in various accessible formats upon request (e.g. Braille, large print, audio, etc.).

3. Engagement and Feedback Processing

We are committed to handling all feedback transparently and within a reasonable time frame:

  • Confirmation of receipt: We will acknowledge receipt of your message within 24 hours.
  • Analysis and follow-up: We review your comment and take appropriate action within a maximum of 7 business days.
  • Response to the complainant: If you have provided your contact details, we will inform you of the actions taken or solutions envisaged.

4. Confidentiality and Anonymity

  • Personal information provided in the context of feedback will be treated confidentially.
  • You may choose to submit your comment anonymously.
  • The information collected will only be used to improve our services and will not be shared without consent.

5. Monitoring and Continuous Improvement

We are committed to continually improving our services through feedback received:

  • Periodic Feedback Review: Our team analyzes feedback monthly to identify trends and implement sustainable improvements.
  • Publication of a biannual report: A summary of the comments received and the measures taken will be published every six months.
  • Accessibility Committee: We periodically evaluate the improvements implemented to ensure that they meet user expectations.

6. Contact

If you have any questions or would like to learn more about our feedback process, please contact us:

Email: info@tsyf.com

Phone: 450-377-2535, ext. 244

Address: 320 Route 201, Saint-Stanislas-de-Kostka, QC J0S 1W0

This document is available in accessible formats upon request.